Refund policy
Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return, subject to the conditions below.
To be eligible for a return under our voluntary 30-day return policy, your item must be in the same condition that you received it, unused, with all included accessories, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at giang.inc1@gmail.com before sending your item back.
If your return is accepted, we will provide instructions on how and where to send your package.
Items sent back to us without first requesting a return may not be accepted, except where applicable law provides otherwise.
You can always contact us with return questions at giang.inc1@gmail.com.
Damages, Defects & Incorrect Items
Please inspect your order when you receive it and contact us as soon as possible if the item is defective, damaged, or if you receive the wrong item.
Please provide your order number and, where possible, photos or videos showing the problem so that we can evaluate the issue and provide an appropriate solution.
Nothing in this policy limits any mandatory rights you may have under applicable consumer protection law.
Return Shipping
For returns under our voluntary 30-day return policy due to a change of mind or another reason not caused by an incorrect, damaged, or defective product, the customer is responsible for the direct cost of returning the goods, except where applicable law requires otherwise.
For customers exercising a statutory right of withdrawal in the European Union, the customer is responsible for the direct cost of returning the goods unless we have agreed to pay that cost or applicable law requires us to do so.
If you receive an incorrect, damaged, or defective product, please contact us before returning it so that we can provide appropriate instructions.
Exceptions / Non-Returnable Items
Certain items may not be eligible for return where permitted by applicable law. These may include:
• Goods made to the consumer’s specifications or clearly personalized.
• Sealed goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• Other products excluded from a right of withdrawal under applicable law.
Gift cards cannot be returned except where applicable law requires otherwise.
Please contact us if you have questions about whether a specific item is eligible for return.
Exchanges
If you would like a different item or product variation, please contact us.
In most cases, the fastest way to receive the item you want is to return the original item, once the return has been approved, and place a new order.
European Union Right of Withdrawal
If you are a consumer in the European Union and purchase goods from us online, you generally have the legal right to withdraw from the purchase within 14 days of receiving the goods without giving a reason, subject to applicable legal exceptions.
To exercise your right of withdrawal, you must inform us of your decision before the withdrawal period expires by sending a clear statement to:
GIANG INC
Email: giang.inc1@gmail.com
You may use the Model Withdrawal Form provided at the end of this policy, but you are not required to use it.
After informing us of your withdrawal, you must return the goods without undue delay and no later than 14 days after informing us of your decision to withdraw.
You are responsible for the direct cost of returning the goods unless we have agreed otherwise or applicable law requires us to bear the cost.
You may examine the goods only as necessary to establish their nature, characteristics, and functioning. You may be responsible for any diminished value resulting from handling beyond what is necessary for that purpose.
This statutory right is separate from our voluntary 30-day return policy and does not affect any other rights you may have under applicable consumer protection law.
EU Withdrawal Refunds
If you validly exercise your EU statutory right of withdrawal, we will reimburse payments received from you, including the cost of our least expensive standard delivery option, without undue delay and no later than 14 days after we are informed of your decision to withdraw.
If you selected a more expensive delivery method, such as express delivery, we are not required to reimburse the additional amount above the cost of our least expensive standard delivery option.
We may withhold reimbursement until we receive the goods back or until you provide evidence that you have sent the goods back, whichever occurs first.
Unless otherwise agreed, reimbursement will be made using the same payment method used for the original transaction, without fees being imposed on you as a result of the reimbursement.
Refunds Under Our Voluntary 30-Day Policy
For returns made under our voluntary 30-day return policy rather than a statutory right of withdrawal, we will notify you once we have received and inspected your return and tell you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow time for your bank, credit card provider, PayPal, or other payment provider to process and post the refund.
If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at giang.inc1@gmail.com.
Model Withdrawal Form
Complete and send this form only if you wish to withdraw from an eligible contract under your statutory right of withdrawal.
To:
GIANG INC
Email: giang.inc1@gmail.com
I hereby give notice that I withdraw from my contract of sale for the following goods:
____________________________________
Ordered on / received on:
____________________________________
Name of consumer:
____________________________________
Address of consumer:
____________________________________
Order number:
____________________________________
Signature of consumer (only if this form is submitted on paper):
____________________________________
Date:
____________________________________